Shipping policy

This Shipping Policy explains how SmartDrive processes and delivers orders, including dispatch times, estimated delivery windows, tracking, and what happens if an order is delayed or does not arrive.

1) Free Worldwide Shipping

We offer free shipping worldwide on all orders, unless otherwise stated at checkout (for example, during limited promotions or special circumstances).

2) Order Processing & Dispatch (24–48 Hours)

  • Orders are dispatched within 24–48 hours (business days).

  • Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details (where available).

Please note: Dispatch time is separate from delivery time.

3) Estimated Delivery Times

Delivery times vary depending on your location and the courier network. Estimated delivery windows will be shown at checkout where possible.

Typical delivery estimates (guideline only):

  • UK: [2–5 business days]

  • Europe: [4–10 business days]

  • International: [5-7 business days]

These are estimates and not guaranteed. Delays can occur due to peak periods, weather, courier disruptions, customs processing, or local delivery constraints.

4) Tracking

Tracking is provided where available. After dispatch, tracking may take 24–48 hours to update.

If you haven’t received tracking details or they aren’t updating yet, please allow a short period and check again.

5) Address Accuracy

Customers are responsible for ensuring the shipping address entered at checkout is correct and complete.

If an order is returned to us due to an incorrect or incomplete address, refused delivery, or repeated failed delivery attempts, we may need to charge for re-shipping. Refunds (where applicable) are typically issued only after the item is returned to us.

6) Customs, Duties & Taxes (International Orders)

Depending on your country, your order may be subject to customs duties, import taxes, or handling fees.

These charges are the customer’s responsibility unless we explicitly state otherwise at checkout. Customs processing may also affect delivery times.

7) Delays, Lost Parcels & Non-Delivery

If your order hasn’t arrived within the estimated delivery window, please contact us at smartdrivestaff@gmail.com with your order number. We will investigate with the courier.

A parcel may be considered lost if:

  • the courier confirms it is lost, or

  • tracking shows no movement for an extended period, or

  • it is not delivered after a reasonable investigation period

If a parcel is confirmed as not delivered/lost in transit, we will offer either:

  • a replacement, or

  • a full refund

(As noted in our Returns & Refunds Policy, refunds are otherwise issued once a return is received—except for confirmed non-delivery.)

8) Delivered But Not Received

If tracking shows your order as delivered but you can’t locate it:

  1. Check with neighbours/household members and any safe place locations.

  2. Contact the local courier depot where possible.

  3. Email us within 7 days of the “delivered” scan so we can open an investigation.

We may request supporting information to help resolve the case.

9) Contact

For shipping questions, contact:
Email: smartdrivestaff@gmail.com
Business name: SmartDrive